Orders are generally dispatched from our warehouse located at Victoria the next working day after full payment is received.
We work mainly with 4 couriers to provide the best delivery option for you with the most reasonable price and quickest service. We provide consignment number to each order and you can track the location of your item via the courier website as below.
Please visit http://auspost.com.au/track/ and use the given tracking number to track your item.
To track item that is dispatched with Fastway, please visit http://www.fastway.com.au/courier-services/track-your-parceland use the given tracking number.
Please visit https://www.couriersplease.com.au/Tools/Track and use the given tracking number ot track your item.
Allied Express requires congisnment note and the postcode of the destination to track item at http://www.alliedexpress.com.au/
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is available at our Melbourne warehouse. Please contact our customer service team for more information.
Undeliverable Packages: In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate Address: Most of the time, parcel is undelivered because of incorrect address given. Therefore, please check your address carefully when placing your order. A re-delivery fee will occur if parcel is resent to you. Depending on the case, customer might need to take responsibility for the cost.
Unsuccessful Delivery Attempt: If no one is home when your order arrives and it is being delivered by Australia Post, a notification will be left in your mail box for you to pick up your parcel in your local Post Office. If you item is delivered by Fastway and Allied Express, notifications will be made in advance. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by receiver: If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.